Win111 Privacy Policy – Data Protection & Privacy for Malaysian Players

Win111 collects personal data across several categories based on your interactions with the platform. Below are the types of data collected and the purposes for which they are collected:

Account Registration Data:

• Your full name as it appears on your MyKad or Malaysian passport.
• An active Malaysian mobile number (used for SMS verification and important communications).
• An active email address that belongs to you.
• Date of birth (to verify the minimum age requirement of 21 years old).
• The username and password you chose during registration.

Identity Verification (KYC) Data:

• A digital copy or scan of your Malaysian MyKad (front and back) when requested.
• Recent proof of address such as a utility bill or bank statement dated within the last 3 months.
• A screenshot or proof of ownership of the payment method used (e.g., a screenshot of your Touch 'n Go or GrabPay profile).

Platform Usage Data:

• Records of all gaming activity – game type, bet amount, outcome and time played.
• Records of all financial transactions – deposits, withdrawals, bonuses received and redeemed.
• Session logs – login time, logout time, device used and IP location.
• Records of communications with the win111 customer support team.

Win111 does not collect sensitive data such as medical information, religious beliefs, sexual orientation, or political views. All data collected is limited strictly to what is necessary to provide a safe and seamless online casino and Sports Betting experience.

Personal data collected by win111 is used solely for the following purposes:

Account Management and Services:

• Creating and managing your win111 account.
• Verifying your identity and age eligibility in accordance with win111's policies.
• Processing deposits and withdrawals via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
• Crediting bonuses, rebates and cashback that you are entitled to receive.
• Providing relevant and effective customer support in Bahasa Melayu.

Security and Fraud Detection:

• Detecting and preventing unauthorised access to your win111 account.
• Identifying and investigating fraudulent activity or platform abuse.
• Fulfilling mandatory anti-money laundering (AML) compliance obligations.
• Verifying that each user holds only one win111 account.

Platform Improvements:

• Analysing usage patterns to improve the overall win111 user experience.
• Understanding which games and features are most popular among Malaysian players.
• Testing and improving the platform's technical performance across various devices.

Win111 makes significant investments in data security infrastructure to protect the personal information of every Malaysian user. The security measures in place include:

Technical Security:

• 256-bit SSL/TLS Encryption for all data transmitted between your device and win111's servers — no data can be intercepted in transit.
• Data encryption at rest for all sensitive data stored in the win111 database.
• Passwords are hashed uses strong one-way cryptographic algorithms — even in the event of a win111 server breach, your password cannot be read.
• Network segregation and multi-layered firewalls to protect win111's server infrastructure.
• 24/7 security monitoring with an automated intrusion detection system.

Access Controls:

• Only win111 staff with a legitimate business need are permitted to access user data.
• All staff access to user data is logged and audited on a regular basis.
• Two-factor authentication (2FA) is enforced for all win111 staff who access internal systems.

While win111 takes all reasonable security measures, no system can be guaranteed 100% secure. You also play an important role in protecting your account – keep your password confidential, enable two-factor authentication and never share your login details with anyone.

Win111 does not sell, rent, or commercially exploit users' personal data to any third party. However, there are limited circumstances where win111 may need to share data in order to deliver the services you request:

Win111 does not share your data with advertisers, marketing companies, or any other commercial entity for direct marketing or user profiling purposes. Your privacy matters more to us than the commercial value of your data.

Under Malaysia's Personal Data Protection Act (PDPA) 2010 and international data protection best practices, you have the following rights regarding your personal data held by win111:

Win111 uses cookies and similar tracking technologies to enhance the user experience and ensure platform security. The following are the types of cookies used:

• Essential Cookies (Required): Required for core platform functions such as login session management, security, and language preferences. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Helps win111 understand how users interact with the platform for improvement purposes — for example, which pages are visited most frequently and how much time is spent in each section.
• Functional Cookies: Saves your preferences such as your chosen language, last betting limits, and display settings to provide a more personalised experience.
• Security Cookies: Used to detect suspicious activity, prevent fraud and protect your account from unauthorised access.

Win111 does not use tracking pixels or similar technologies to monitor your activity outside of the win111 platform. Tracking occurs only within the win111 platform itself, and exclusively for security and service improvement purposes.

Financial data is among the most sensitive categories of data, and win111 takes specific measures to protect it. All financial transactions on win111 — whether deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or internet banking via FPX such as Maybank2u and CIMB Clicks — are processed with multi-layered security protection.

• Win111 does not store your credit or debit card numbers. All card processing is handled by payment processors that comply with PCI-DSS standards.
• Your bank account or e-wallet details are used solely to process the transactions you initiate and are never stored in win111's systems for any other purpose.
• Complete transaction records are stored and accessible to you through your win111 account log at any time.
• All transactions exceeding a certain amount may be subject to additional security checks in line with our AML obligations.

Win111 uses your contact information (phone number and email) for two categories of communication:

Service Communications (Mandatory):

• Registration verification and OTP SMS for secure login.
• Important transaction notifications — deposit confirmations, withdrawal processing, KYC requests.
• Security alerts — logins from new devices, failed login attempts.
• Important updates relating to your account, win111's terms, or policies that affect you.

Marketing Communications (Optional):

• Promotional updates, new bonuses, and exclusive win111 offers.
• Latest game updates and new platform features.
• Invitations to the win111 VIP programme and exclusive events.

Win111 does not retain your personal data for longer than is necessary for the purpose it was collected, subject to applicable legal requirements:

• Active Account Data: Retained for as long as your win111 account is active and for the required period following closure.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian legal requirements relating to financial records and AML.
• KYC Records: Retained for a minimum of 5 years following account closure, in line with compliance obligations.
• Support Communication Logs: Retained for 2 years for reference and service improvement purposes.
• Security Log Data: Retained for 1 year for security incident investigation purposes if required.

Win111 reserves the right to update this Privacy Policy from time to time to reflect changes in our privacy practices, legislative changes or service improvements. We will notify you of any material changes through:

• In-platform notifications on win111 when you are logged in.
• An email will be sent to your registered address if the changes are significant.
• Updates the "Last Updated" date at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how win111 protects your information. Continued use of the win111 platform after any changes to the Privacy Policy are published constitutes your acceptance of those changes.

If you have any questions, concerns or requests regarding this Privacy Policy or the management of your personal data by win111, please contact us through the following channels:

• 24/7 Live Chat: Directly within the win111 platform — the fastest way to get help. Typical response time is under 2 minutes. Available in Bahasa Melayu and English.
• Privacy Email: support@win111.site — include "Privacy Enquiry" in the email subject line to be routed to the right team. Response time: 1 to 3 business days.

Win111 takes every privacy-related inquiry and complaint seriously and will provide a thorough, transparent response. Privacy complaints that cannot be resolved through the channels above may be referred to the Department of Personal Data Protection Malaysia (JPDP), the official regulatory body for PDPA in Malaysia.